Rick's World Sedona

UPS and Me

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World Clock

About Rick's World
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The Road To Retirement!

About Me! 
The links below will give you a little insight into Rick's World…


About Me

About Rick & Sheri

Original Photo Albums - first website!

Career Profile & Resume

Journal Entries - From 2009 to 2013

I spent 36 years at UPS. When I started the company, we did not have the rights to all 48 states. Everything was done on paper. There were no computers or any tech. In fact, back then, there were no women that drove vehicles or worked in our hubs. My first position was called "belt boy".

You can learn a lot about me and UPS in the next tab, "About UPS".

About UPS 
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My UPS Life
July 1971 to March 2007

My UPS career lasted 36 years.  I started as a "belt boy" flipping packages in the now demolished Soto Hub in Vernon CA.  The hub was constructed in 1965 and was considered the major facility for the greater Los Angeles & Southern California area. When I started there were no women in operations.  If you loaded or delivered a package that was a "man's" job.  UPS has always been on the leading edge.  Things changed less than a year after I started, and women were soon hired into traditional "men's jobs". To be perfectly frank, some of the best drivers I worked with were women AND that included women who I personally worked for. Since that first year, the workforce has always been diverse and reflected the community in which the facility was located. I worked on bottom yellow (San Joaquin Valley & Sacramento).  To "pull" an area, you needed to learn the zip codes that went into the trailer or "feeder". It took me about a week to learn my first trailer so that I could get the "easier" job.  To keep things fair, the jobs rotated. Nobody got stuck doing the same job for very long.The name of the position changed from belt boy to belt man to hub person.   Gender was removed and the position eventually became known as a loader or unloader.

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Picture Above - Covina Center Peak Season 1973 - Vehicle is a brand new P-800 - Picture taken from steps of my townhouse in Woodside Village, West Covina. My route included the area I lived in. It was a dream come true to become a driver in the area I lived in. Better yet, the center where I worked (Covina) was only 15 minutes from my house!

In 1973, when I turned 21, I became a driver. This was a great start for me because Sheri and I had already been married a year!  There were no waiting periods back then.  I started in Covina Center and as a "casual" driver, I drove in every center located in Olympic and Soto buildings.  After a short time I was assigned to Santa Monica Center out of the Olympic Building in downtown LA. Other than rural area deliveries, unless you consider the hills of Malibu rural, I delivered every type of stop there was to deliver.  I delivered high rise buildings, garment district, industrial - residential - retail - shopping malls and business districts such as Wilshire.  I finally got my own route.  I delivered all of Cheviot Hills which bordered Beverly Hills and Century City as well as 20th Century Fox and Rancho Park Golf Course where the LA Open was held.  They were always making a TV show or movie on my route!  (eg. Starsky & Hutch and CHIPS)

I wanted more…

fter 6 years of driving, the job was pretty routine. I felt like I could do it in my sleep. I loved the daily contact with my customers but I wanted more.  I wanted a challenge, so I decided to go into management in 1978. Making a difference was my goal.  I NEVER had a dull moment after that.  I was very fortunate that I could adapt to many different situations rather easily.  This kept me moving, especially when I was promoted to manager.

Always Willing To Try Something New

I was willing to try new positions, and a strong desire to succeed kept me motivated and helped to bring about success in each position.  I managed 7 centers and buildings, two major hub sorts, and three departments. All three departments were start up operations.  I held lead positions on 3 separate building openings. I was the lead district trainer for QIP schools, and also formulated compliance, package operations as well as accountability and compliance through district, region and corporate audits.

Finally Coming Full Circle

The Transportation Operations Manager who later became a District Manager and the SoCal Transportation Operation Manager assigned me to the air department to manage compliance.  It brought me full circle. I worked out of the building that housed Flight Operations!  My initial studies before working at UPS, included commercial flight and airport management.  My final position was as a liaison between the FAA and UPS dealing with dangerous goods shipment.  Though I never became a commercial pilot, I felt I had fulfilled my aviation ambition.  

Providing Carte-blanc White Glove Service

Ironically, I was the manager of the center that serviced the Ontario airport and surrounding communities when UPS was negotiating the rights to our present ramp which is actually owned by UPS and attached to airport property. I had the direct responsibility to provide world class service and carte-blanc to give our customers, who were testifying on behalf of UPS or potential witnesses, the quality service they deserved. My wife and I got the opportunity to represent UPS at various community events and dinners.  We were sitting with members of Congress, state representatives and the mayor of Ontario at one event.  UPS eventually employed 3000-3800 people in the city of Ontario at that airport facility.   

Peak Season

Part of my job for many years was focused on developing training plans and processes as well as training seasonal help such as drivers and helpers.  My goal as a manager was not only to have a productive season but to eliminate service failures and make it easier and more bearable for our drivers.  I used a team approach to get all drivers in around the same time by using round robin staging points that would allow drivers to help each other with deliveries or missed packages. Meet points became part of my standard operating plan long before they were ever instituted by the district.  I did this by listening to drivers and what they thought would be beneficial at providing service and making their jobs easier.

I have had an opportunity to go through many holiday seasons sitting on the sidelines.  I miss the holiday buzz especially as Christmas approaches and the madness and rush of packages hit the last week. There is a quiet satisfaction and fulfillment of a job well done as if you are part of a much greater calling.  In simple words, the Christmas season has not been quite as fulfilling since I retired from UPS. 

Another Chance To Grow Exponentially

On December 31st, 1999, I was called and told that I would be taking over the Ontario Day Sort operation.  It was a Sunday through Thursday sort.  I could not believe that a company that I had been so loyal to, would make me work on Sundays so late in my career.  It angered me but I channeled that energy. I was determined to show everyone what I was made of and how I could benefit this operation.  

I am not sure what the suspect motive was at the time I was assigned the position, but this part of my career was a chance for me to lay the foundation to teach, train, and coach those people who will be the leaders of tomorrow. I was given the opportunity to work with our young people in hub and air operations.   It was also a challenge for me personally to learn about an area that was always intriguing and very foreign to me. This gave me the confidence and realization that I could have do anything I set my mind to. I was able to draw upon my skill set and experience as I was learning something new.  

It turned out to be a very rewarding part of my career.  My air operation got a reputation for quality excellence and performance and became a standard bearer for best practices not only around the district but at the region and corporate level as well. It landed me a two additional assignments that were among the most rewarding of my long career.  1) Ontario Hub Training Manager for all shifts, and 2) District Compliance Manager and Liaison to the FAA.

A Heartfelt Look Back At My UPS Career

It is hard for me to believe that I have been retired since March of 2007.  It seems like yesterday that I can remember counting down how much time I had left before retirement. My countdown started 10 years before I was eligible to retire. (See pics in the next tab) Imagine that ... ! There were good times and not so good times, however when I think of my career, my insides warm up and I swell with pride.  I started on the bottom and rose to a Senior Staff position that enabled me to influence decisions at the district, region and corporate level.  When I was promoted from the driving ranks into management, I had nothing but good intentions. My goal was to make the driver's job a little easier and more bearable. It was a simple goal that I think I accomplished. 

UPS will always hold a special place in my heart for the rest of my life

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Peak Season At UPS Largest Facility
Worldport - Louisville KY

This was filmed in 2018. Peak Season was once defined as October 1 through December 31 of each year because of the spike "peak" of packages during this time. Since eCommerce took off, Peak Season is defined as day after Black Friday to the end of the year. With UPS able to deliver 7 days a week, the package volume can be leveled out somewhat to eliminate spikes which might create service disruptions. This is a huge benefit to UPS customers. Other transportation companies are following the UPS lead in this area.
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Behind The Scenes With A UPS Helper

Listen to the summary of Bryan a UPS Helper. - Back in the 1970's, I recall delivering 285 stops one season.  I averaged 110-115 during the normal course of the year.  We did not have helpers back then.  If you were lucky, another driver would stop by and help you finish delivering.  During peak season (the last two weeks) my pick-ups would be taken off of me.  I would pick up over 400 packages a day with 45 pick-ups.  So it was a big relief pulling the pick-ups off.

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UPS - How It Works…

Though this video was made for the show "How Stuff Works" back in 2007, the flow of the package from store to door has not changed. However, much of the technology is different and recently, UPS operations and delivery network now work seven days a week. UPS drivers deliver on the weekends including Sunday throughout much of the network.
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This is why we do it!
Select the video below to view "Wishes Delivered"

Taylor's Dream - She has been dreaming of becoming a pilot since she was just four years old. So, we took her to UPS Worldport to see what her future in the skies would look like. Taylor was given a special tour of Worldport by UPS pilot Captain Gloria Hatcher, who is living proof that her dreams could one day be a reality. As if her day couldn’t get any better, Taylor was introduced to Captain Dave and given the once-in-a-lifetime opportunity to co-pilot a flight on a six-seater Beechcraft. It’s safe to say Taylor’s future in the skies is looking pretty bright.
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Day Sort Video 

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This video was made in 2004 and displays the quality of the video at the time. At the time, it was state of the art! It has over 8000 plays since 2013 and for that I thank you.

The Day Sort handled inbound air and premium ground volume to be sorted to all Southern California, parts of Nevada, Arizona and the Hawaiian Islands. It was a Sunday thru Thursday operation.

As a senior manager, I was in charge of the entire UPS Ontario Airport operations. We loaded mostly ground loads on Sunday with a few destinations that required air movement.
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UPS Images 1973 - 2007

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Countdown to Retirement!

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